Several i-Tree Eco users reported problems with Eco v6 current version 6.1.17 when trying to perform functions such as updating exchange rates for international projects, inventory import mapping, submitting projects for processing, adding plot/tree data. Error messages received include "Unable to update" or "Query is corrupt" or "Unhandled Exception".
Our Developers identified the cause which is due to a recent Microsoft Update that was problematic and affecting Microsoft Access functions. This update prevents queries for database records which is a common function in i-Tree Eco, Hydro and Streets applications. The known issue is described in the following MS Support post https://support.office.com/en-us/articl ... 1636caedec .
Microsoft has issued a patch to address this issue for Access 2010 which is what i-Tree Eco uses. At this point users must download and install the patch manually. Users can download the appropriate patch for their version of Microsoft Office here, https://support.microsoft.com/en-us/hel ... -kb2986256.
Thank you and sorry for work disruptions this may cause.
Section for FAQs regarding i-Tree Eco (UFORE)
1 post • Page 1 of 1
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