Eco v6 crashed or stopped working

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azelaya
i-Tree Team
Posts: 368
Joined: Fri Jun 27, 2008 10:50 am

Eco v6 crashed or stopped working

Post by azelaya » Fri Aug 11, 2017 10:58 am

Post updated 01Nov2018
Some i-Tree Eco v6 users have reported random crashing or received the following errors:
  • i-Tree Eco v6 has stopped working.
  • OLEDB 14.0.7010.1000 is required, version 16.0.4266.1001 is installed.
  • OLEDB 14.0.7010.1000 is required to run i-Tree Eco. Install or reinstall the Microsoft Access Database Engine 2010 to correct this issue.
This is a known issue that has to do with the database “driver” that is installed with some versions Microsoft Office. This driver is called the “Microsoft Access Database Engine” and is intended for use by third party applications, like i-Tree Eco, which use Microsoft Access databases. Please note, this is a free driver provided by Microsoft and does not require the purchase of Microsoft Office or Microsoft Access. This driver does not interfere with, or affect the functionality of, existing installations of newer versions of Microsoft Office or Microsoft Access. Please follow the directions below to correct this issue:
  1. Uninstall Microsoft Access Database Engine 2010 (if installed):
    1. Open the Control Panel
    2. Open the Programs and Features
    3. Select the Microsoft Access Database Engine 2010
    4. Click Uninstall
    5. Complete the uninstall process
  2. Install the Microsoft Access Database Engine 2010:
    1. Download the installer from the Microsoft Download Center.
      • If you have a 32 bit version of Microsoft Office installed, download the AccessDatabaseEngine.exe installer.
      • If you have a 64 bit version of Microsoft Office installed, download the AccessDatabaseEngine_X64.exe installer.
      • if you do not have Microsoft Office installed, we recommend downloading the AccessDatabaseEngine.exe installer.
    2. Run the installer and complete the installation.
Note: You may have to repeat this process if you install or upgrade Microsoft Office OR install Microsoft Windows updates after completing the above steps.

If your error message mentions "limited access rights" as an issue, you should ensure that you have full access rights to work in the folder where Eco and i-Tree were installed, along with the folder where you are trying to create your Eco project.
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Dendrophobe
Posts: 1
Joined: Fri Jul 03, 2020 3:26 am

Re: Eco v6 crashed or stopped working

Post by Dendrophobe » Fri Jul 03, 2020 3:44 am

As of July 2020, the provided solution to fixing "OLEDB 14.0.7010.1000 is required to run i-Tree Eco" on Windows 10 (1903) no longer appears to work, despite Process Monitor showing iTree clearly accessing the DLLS, and the links provided only installing a version slightly newer than exactly 14.0.7010.1000, which is not available anywhere, because the only google result for "OLEDB 14.0.7010.1000" points right back to this page.

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azelaya
i-Tree Team
Posts: 368
Joined: Fri Jun 27, 2008 10:50 am

Re: Eco v6 crashed or stopped working

Post by azelaya » Tue Jul 07, 2020 12:10 pm

I checked with our Developers on the MS Access Database Engine 2010 file version and newer versions of 2010 file should work with current versions of i-Tree Eco. The current version of Eco is 6.0.21 in i-Tree suite 6.1.35.

The current i-Tree installation file and process checks for the MS-ADE2010 file and will download and install the Engine file from our server if not installed on a computer. The version that is installed is 14.0.7015.1000, which can be seen in control panel after the installation process. The original post stating "version 14.0.7010.1000 was required" - was originally intended as a minimum version for the MS-ADE2010 file acceptable for i-Tree Eco use. Microsoft has periodically update or released patches to the file and this is why the i-Tree installation fetches this from our server for consistency but newer versions should work. I tested an i-Tree install using the MS Support Center downloaded MS-ADE2010 file for an x64 machine and i-Tree installed and worked properly.
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