When I go to define a new project area in iTree Canopy, the google map that comes up has "Sorry we have no imagery here" written all over it and no aerial photo can be seen. This was working perfectly 2 days ago, however, for the last 24 hours it has said "Sorry we have no imagery here".
Thank you for your help!
"Sorry we have no imagery here"
Moderators: i-Tree Support, i-Tree Team
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- i-Tree Team
- Posts: 340
- Joined: Fri Dec 21, 2012 7:45 am
Re: "Sorry we have no imagery here"
Could you send us the files or address that are leading to this issue? If you have a shapefile or were able to create a .dat Canopy file you could e-mail them as attachments to info@itreetools.org. Hopefully, we can then recreate the issues and try to come up with a solution.
Thanks,
Jason
Thanks,
Jason
A member of the i-Tree Team
Re: "Sorry we have no imagery here"
Hi there Jason,
Thank you for your reply. After a day of it doing this, the next morning it seemed to be back to normal so we are now fine! When it happened it did it for the whole world. Seems to have sorted itself though. Thank you!
Thank you for your reply. After a day of it doing this, the next morning it seemed to be back to normal so we are now fine! When it happened it did it for the whole world. Seems to have sorted itself though. Thank you!
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- i-Tree Team
- Posts: 340
- Joined: Fri Dec 21, 2012 7:45 am
Re: "Sorry we have no imagery here"
Glad it worked out. Let us know if it happens again.
Thanks,
Jason
Thanks,
Jason
A member of the i-Tree Team