Update issues

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alasken
Posts: 1
Joined: Tue Jun 30, 2020 7:01 pm

Update issues

Post by alasken » Tue Jun 30, 2020 7:12 pm

Does anyone know what this means and/or how to fix it? When I go to update my copy of i-Tree Eco, I am getting a Windows error that says "The file c:\Users\Oldish\AppData\Local\Temp\tmp2DD3.tmp is not in a shared folder with the host and cannot be opened by the host."
Jason.Henning
i-Tree Team
Posts: 224
Joined: Fri Dec 21, 2012 7:45 am

Re: Update issues

Post by Jason.Henning » Wed Jul 01, 2020 8:33 am

Thanks for the question.
I haven't seen that exact error message before but it looks like some temporary files needed for the updated got corrupted or sent to a different folder. As a solution I would suggest uninstalling your current version of Eco and downloading the latest installer. You can get a onetime download link here, https://www.itreetools.org/verify/?next ... 6.1.35.exe.
Feel free to email us at info@itreetools.org if you run into any trouble with the new installer.
Thanks,
Jason
A member of the i-Tree Team
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