I tried to use MyTree today. I cannot use location services with this computer so I typed an address. Site came back with an error and now the address box is grayed out/nonfunctional. More specifically, when I try to type, first digit is grayed out, nothing more gets typed in, and a giant exclamation point appears at the right edge of the address box. If I back up to "Which tool should I use" and try again, the address box is grayed out and says "Oops! Something went wrong." along with the big exclamation point. Once this happens, I can't click on the address box at all. Tried clearing cookies and coming back, but got the same result. I can't pick a location, so I can't use MyTree.
I experienced this problem in Windows 7 Enterprise using both Firefox 69.0 (32-bit) and Google Chrome Version 73.0.3683.86 (Official Build) (64-bit).
Can't input address
Moderators: i-Tree Support, i-Tree Team
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Re: Can't input address
Thank you for the information, we are looking into this and will let you know when this is fixed.
Erika
Erika