Seeking old project

Section for FAQs for i-Tree Canopy

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barfmdf
Posts: 1
Joined: Fri Jul 15, 2016 6:25 pm

Seeking old project

Post by barfmdf » Sat Feb 22, 2020 12:37 pm

Hi I used iTree several years back and am trying to access the work from that period. I used to be able to log in and access the work saved on iTree. Now it asks me to upload a file. - which I don't have. It may be because I am using my Mac . I bought a small PC laptop to do the project because loading the iTree version for Mac did not work. Is it still a different program? I loaned that computer to a friend. I will try accessing the file from there. Hoping that I will get a login in prompt. The login for the forum is still active after all this time so -- hoping. Any Advice?
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dellings
i-Tree Team
Posts: 29
Joined: Thu Aug 21, 2008 2:12 pm

Re: Seeking old project

Post by dellings » Mon Feb 24, 2020 10:44 am

i-Tree Canopy has always required users to download and save their projects in order to access them in the future. i-Tree Canopy only stores project data for the duration of your browser session. Once your session expires, the data associated with your project is deleted. If you did not save your project then you will have to re-do the survey.
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