Error upgrading to v4 on a Windows7 64bit operating system

Issues related to i-Tree v4.x can be posted in this section. If you encounter any issues, please pass the information along to i-Tree Support.
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Error upgrading to v4 on a Windows7 64bit operating system

Post by azelaya » Sat Mar 12, 2011 3:36 pm

We are investigating an error received preventing upgrading to version 4. from i-Tree 3.0.19 through the application Help - Check for Updates option, which occurred on a Windows7 64 bit operating system.

We were able to install i-Tree version 4 on Win7 64 bit O/S by downloading and installing the v4 package. It is not necessary to uninstall v3.0.19 before installing v4.

We will update after further investigation.

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upgrading to version 4

Post by AGH » Wed May 11, 2011 2:38 pm

I'm having a similar problem as cannot get the update. Everytime I shut down Streets, highlight the file, and try to execute the update, Itreesoftman first says it's downloading………. but then something locks up, I-Tree V3 update stops responding and has to be closed with task manager. I don’t know where the file may be stored on my end to even see if it was downloaded, but I don't think it completes, and at this point I cant install the update. I shut down Norton security for an hour each time prior to executing the transfer so there would be no restrictions, but this doesnt seem to be the problem.
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upgrading to version 4

Post by i-Tree Support » Wed May 11, 2011 4:01 pm

I would suggest as an alternative to try to download the i-Tree_Setup.exe file directly through the i-Tree website instead of upgrading through the application. The installation is a 248mb file size so the download may take some time if you are on an institutional or government system. It took me a little less than 20min on my home computer to download.

You will need to register and login first. Once you login, you can select "Get the Tools" from the website header to request the i-Tree Suite v4.0 and save the file to your computer.

Once you save the i-Tree_Setup.exe file on your desktop, launch from the ICON and it should run through the upgrade without requiring removing your old applications. As you mentioned, I would turn off other applications and disable your security while running the install.

Hope this helps resolve.
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