Eco MDC cleared inventoried trees

Section for FAQs regarding i-Tree Eco (UFORE)

Moderators: i-Tree Support, i-Tree Team

Post Reply
moon6000
Posts: 1
Joined: Fri Oct 07, 2022 9:18 am

Eco MDC cleared inventoried trees

Post by moon6000 » Fri Oct 07, 2022 9:38 am

After using my mobile data collection link, an inventory of about 60 trees had disappeared when I went to submit the data this morning. Is there any way to recover this from the key?
Jason.Henning
i-Tree Team
Posts: 303
Joined: Fri Dec 21, 2012 7:45 am

Re: Eco MDC cleared inventoried trees

Post by Jason.Henning » Fri Oct 07, 2022 10:19 am

Hi,
Unfortunately, if you did not submit the trees from your mobile device there is no way to recover them because they were never on our server. Before you submit trees from your mobile device they are held in your browser cache which may be cleared periodically by your mobile operating system. We recommend submitting after every plot for plot-based projects and every 20 or so trees for individual tree type projects. Additionally, it is best practice to submit at the end of every field data collection day.
If you did submit the data to our server but are unable to retrieve that data into your project on your PC we may be able to help. In that case reach out to our technical support email at info@itreetools.org. Be sure to include a copy of your project and your mobile data collection link.
Thanks,
Jason
A member of the i-Tree Team
Post Reply