server connection error

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SusyVP
Posts: 1
Joined: Thu Jan 13, 2022 3:32 am

server connection error

Post by SusyVP » Thu Jan 13, 2022 3:49 am

Hello,
I have had a problem with i-tree eco that never occurred to me. I received the confirmation email of a project that I sent had been processed. The error comes when I try to download the reports in i-tree. It starts to loading the download but when it reaches 100% it waits for a few minutes and then the error message appears. It says that there is a connection error with the server. It tells me to check my internet connection and try again. I have always had an internet connection and I have been trying to solve this problem for two days. I have sent 2 emails to i tree support and no one responds to me. I need the program and be able to download the reports for the job. It is urgent. Thank you.
Erika.Teach
Posts: 66
Joined: Fri Feb 12, 2016 2:59 pm

Re: server connection error

Post by Erika.Teach » Thu Jan 13, 2022 1:56 pm

Hello,

I think that I communicated with you through email. If this is not the case please let us know so that we can try can help with this.

Best, Erika
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