Search found 66 matches

by Erika.Teach
Sat Jul 02, 2022 3:05 pm
Forum: Database
Topic: Why pollution data can't be uploaded?
Replies: 2
Views: 7825

Re: Why pollution data can't be uploaded?

Hello Angela, Are you able to scroll up that page and see the errors that need to be corrected? If you see errors and do not understand them please send us screenshots to info@itreetools.org. If you do not see any errors, please email us the complete location details you are trying to input to info@...
by Erika.Teach
Fri Apr 29, 2022 6:02 pm
Forum: Eco/UFORE
Topic: Problem in Submitting Data for Processing
Replies: 1
Views: 2006

Re: Problem in Submitting Data for Processing

Hello,

Will you please pack your project and send it to us at info@itreetools.org so that we can take a look? You can do this by opening the project, going to the File tab and clicking on pack project. This will create a zip file that can be attached to an email and sent to us.

Best, Erika
by Erika.Teach
Mon Mar 28, 2022 12:10 pm
Forum: Landscape
Topic: Landcover data from additional years
Replies: 2
Views: 57122

Re: Landcover data from additional years

The NLCD has begun to issue "interim" releases that update (as opposed to newly survey) previous versions in order to better assess land cover changes over time. In Landscape, this is intended to offer a snapshot, so it's anticipated that the next integration of the nationwide data will be the 2021 ...
by Erika.Teach
Tue Mar 01, 2022 4:50 pm
Forum: General Topics
Topic: Data - Retrieve from mobile
Replies: 1
Views: 7491

Re: Data - Retrieve from mobile

Hello,
I have sent you an email regarding this issue.
Best, Erika
by Erika.Teach
Fri Feb 25, 2022 12:04 pm
Forum: MyTree
Topic: Output units associated with MyTree
Replies: 1
Views: 8703

Re: Output units associated with MyTree

They are exactly what they appear to be, no need to convert.
by Erika.Teach
Fri Feb 25, 2022 12:02 pm
Forum: Eco/UFORE
Topic: Tree species and air pollution removal
Replies: 1
Views: 1958

Re: Tree species and air pollution removal

Yes, species affects air pollution removal estimates. The model estimates leaf area using species and crown measurements (height, width north/south and east/west, and percent missing. i-Tree methods can be found here: https://www.itreetools.org/documents/650/i-Tree_Methods_gtr_nrs200-2021.pdf Best, ...
by Erika.Teach
Wed Feb 23, 2022 5:21 pm
Forum: i-Tree v6.x
Topic: v6 will not run.
Replies: 3
Views: 56184

Re: v6 will not run.

Hello,
I am not able to replicate your issue.
Are there any warning messages or errors that come up when you try and open Eco?
If you would like to set up a video call to try and solve this, please email tech support at info@itreetools.org
Best, Erika
by Erika.Teach
Mon Feb 21, 2022 10:49 am
Forum: Database
Topic: Addition of new location data in China
Replies: 5
Views: 9379

Re: Addition of new location data in China

Hi, To read about international use of i-Tree go https://www.itreetools.org/support/resources-overview/i-tree-international . If your location and associated precipitation and pollution data are not currently available in Eco you will need to add those by using the i-Tree Database tool. That can be ...
by Erika.Teach
Fri Feb 18, 2022 11:35 am
Forum: General Topics
Topic: Data Validation Error
Replies: 1
Views: 7442

Re: Data Validation Error

Hi,
Will you please pack your project and send it to us, info@itreetools.org, so that we can take a look? You can do this by opening the project, going to the File tab and clicking on pack project. This will create a zip file that can be attached to an email and sent to us.
Thank you, Erika
by Erika.Teach
Fri Feb 11, 2022 2:18 pm
Forum: i-Tree v6.x
Topic: v6 will not run.
Replies: 3
Views: 56184

Re: v6 will not run.

Hello Kevin, We released a software update today. If it is possible, will you open Eco, click on the Support tab at the top of the page and then Update Software. If you are not able to open the software, will you please remove/uninstall the software, then download the installer and reinstall. If tha...
by Erika.Teach
Wed Feb 09, 2022 2:25 pm
Forum: Eco/UFORE
Topic: i-Tree Eco Species List Has Been Updated to Remove Synonyms and Cultivars
Replies: 0
Views: 17528

i-Tree Eco Species List Has Been Updated to Remove Synonyms and Cultivars

i-Tree Eco Species List Has Been Updated to Remove Synonyms and Cultivars If you have outdated synonyms and cultivars those species will appear as errors in the tree data window. You can still view and save existing reports with the synonyms and cultivars as long as you do not resubmit for processi...
by Erika.Teach
Thu Jan 13, 2022 1:56 pm
Forum: Eco/UFORE
Topic: server connection error
Replies: 1
Views: 2067

Re: server connection error

Hello,

I think that I communicated with you through email. If this is not the case please let us know so that we can try can help with this.

Best, Erika
by Erika.Teach
Fri Jan 07, 2022 2:14 pm
Forum: General
Topic: Reports
Replies: 1
Views: 8121

Re: Reports

Hello Julio, Did you submit data through an i-Tree Eco project? If yes, typically results are available within 24 hours. To retrieve the results, open the project, click on the Reports tab at the top of the page, then Track & Retrieve Results. If you were using another i-Tree tool please let us know...
by Erika.Teach
Wed Dec 15, 2021 1:45 pm
Forum: General Topics
Topic: Disparities in Tree Equity Scores Between Census Blocks
Replies: 2
Views: 8108

Re: Disparities in Tree Equity Scores Between Census Blocks

Hello, Are you using i-Tree Landscape? If yes are you referring to the Redline Dataset found under the Health menu? If yes the redline labels are defined as follows: Only at the US Census Place level. Classification grades A, B, C, and D, are from percent of total area covered, meters squared of can...
by Erika.Teach
Mon Dec 06, 2021 3:20 pm
Forum: General
Topic: Windows 10 Eco installation not working
Replies: 1
Views: 8382

Re: Windows 10 Eco installation not working

Hello, There are other users experiencing this same issue. One of the software developers figured out a work around to use until they can incorporate a more permanent fix. I will email the work around to you as it contains images and it will be easier to send that over email. For further questions c...