Hello Angela, Are you able to scroll up that page and see the errors that need to be corrected? If you see errors and do not understand them please send us screenshots to info@itreetools.org. If you do not see any errors, please email us the complete location details you are trying to input to info@...

Hello,

Will you please pack your project and send it to us at info@itreetools.org so that we can take a look? You can do this by opening the project, going to the File tab and clicking on pack project. This will create a zip file that can be attached to an email and sent to us.

Best, Erika

The NLCD has begun to issue "interim" releases that update (as opposed to newly survey) previous versions in order to better assess land cover changes over time. In Landscape, this is intended to offer a snapshot, so it's anticipated that the next integration of the nationwide data will be...

Hello,
I have sent you an email regarding this issue.
Best, Erika

They are exactly what they appear to be, no need to convert.

Yes, species affects air pollution removal estimates. The model estimates leaf area using species and crown measurements (height, width north/south and east/west, and percent missing. i-Tree methods can be found here: https://www.itreetools.org/documents/650/i-Tree_Methods_gtr_nrs200-2021.pdf Best, ...

Hello,
I am not able to replicate your issue.
Are there any warning messages or errors that come up when you try and open Eco?
If you would like to set up a video call to try and solve this, please email tech support at info@itreetools.org
Best, Erika

Hi, To read about international use of i-Tree go https://www.itreetools.org/support/resources-overview/i-tree-international . If your location and associated precipitation and pollution data are not currently available in Eco you will need to add those by using the i-Tree Database tool. That can be ...

Hi,
Will you please pack your project and send it to us, info@itreetools.org, so that we can take a look? You can do this by opening the project, going to the File tab and clicking on pack project. This will create a zip file that can be attached to an email and sent to us.
Thank you, Erika

Hello Kevin, We released a software update today. If it is possible, will you open Eco, click on the Support tab at the top of the page and then Update Software. If you are not able to open the software, will you please remove/uninstall the software, then download the installer and reinstall. If tha...

i-Tree Eco Species List Has Been Updated to Remove Synonyms and Cultivars If you have outdated synonyms and cultivars those species will appear as errors in the tree data window. You can still view and save existing reports with the synonyms and cultivars as long as you do not resubmit for processi...

Hello,

I think that I communicated with you through email. If this is not the case please let us know so that we can try can help with this.

Best, Erika

Hello Julio, Did you submit data through an i-Tree Eco project? If yes, typically results are available within 24 hours. To retrieve the results, open the project, click on the Reports tab at the top of the page, then Track & Retrieve Results. If you were using another i-Tree tool please let us ...

Hello, Are you using i-Tree Landscape? If yes are you referring to the Redline Dataset found under the Health menu? If yes the redline labels are defined as follows: Only at the US Census Place level. Classification grades A, B, C, and D, are from percent of total area covered, meters squared of can...

Hello, There are other users experiencing this same issue. One of the software developers figured out a work around to use until they can incorporate a more permanent fix. I will email the work around to you as it contains images and it will be easier to send that over email. For further questions c...