Search found 147 matches

by Jason.Henning
Sat Dec 22, 2018 1:23 pm
Forum: Applications and Utilities
Topic: Eco v6.0.14 Report Issue
Replies: 3
Views: 116

Re: Eco v6.0.14 Report Issue

This was a bug in our server side processing. It was introduced as we make preparations to allow users to customize diameter classes. Diameter distributions by strata were not impacted and should be correct in all projects. If you have a project that was submitted for processing between 11/22/18 and...
by Jason.Henning
Fri Dec 14, 2018 3:18 pm
Forum: Applications and Utilities
Topic: Eco v6.0.14 Report Issue
Replies: 3
Views: 116

Re: Eco v6.0.14 Report Issue

This one is a little hard to diagnose without seeing the actual data. Would you mind sending your packed project to our support email address, info@itreetools.org? You can create a packed project from the "File" menu in Eco. Also, if you could send along screenshots of the two different reports that...
by Jason.Henning
Fri Oct 26, 2018 3:50 pm
Forum: i-Tree v6.x
Topic: Sporadic connectivity errors
Replies: 2
Views: 18735

Re: Sporadic connectivity errors

Our developers also reminded me that they have made some changes to the software to minimize the chances that it gets stopped by antivirus or firewall software. To that end, you should make sure that you are using the latest version of i-Tree Eco by clicking on "software update" under the support me...
by Jason.Henning
Fri Oct 26, 2018 8:54 am
Forum: i-Tree v6.x
Topic: Sporadic connectivity errors
Replies: 2
Views: 18735

Re: Sporadic connectivity errors

Hello, Connectivity issues are very difficult for us to diagnose unless our server is down. There have not been any sporadic server outages in the last few weeks. Typically, these errors are caused by firewall or anti-virus software preventing i-Tree Eco from contacting our servers. These errors can...
by Jason.Henning
Thu Sep 13, 2018 11:02 am
Forum: General Topics
Topic: Largest I-Tree Eco Plot Survey?
Replies: 2
Views: 2413

Re: Largest I-Tree Eco Plot Survey?

Hi Sam, That sounds like a pretty significant undertaking. We don't capture all of the projects that people are using i-Tree Eco for but the biggest one that I am aware of is the Chicago Regional survey, https://www.itreetools.org/resources/reports/Chicago_Region_rb_nrs84.pdf . They reported using 2...
by Jason.Henning
Wed Aug 29, 2018 1:59 pm
Forum: General Topics
Topic: i-Tree 2018 prevents installation of Microsoft Office 2016 32-bit
Replies: 1
Views: 2264

Re: i-Tree 2018 prevents installation of Microsoft Office 2016 32-bit

i-Tree should work with the 32-bit version of the database engine. There have been some issues with the default database engine that is installed with enterprise versions of windows. Once you have installed your 32-bit software try opening i-Tree Eco and creating a test project. If the software cras...
by Jason.Henning
Mon Aug 27, 2018 10:26 am
Forum: General Topics
Topic: GHG Planting Calculator
Replies: 7
Views: 20702

Re: GHG Planting Calculator

Hi Prateek, There are 16 Community Tree Guides, 1 for each of the 16 climate zones on that map. You can find those in the Archives I linked to above, http://www.itreetools.org/resources/archives.php . You will need to expand the "i-Tree Streets & STRATUM Resources" section there and then scroll down...
by Jason.Henning
Tue Aug 21, 2018 9:12 am
Forum: Applications and Utilities
Topic: % shrub not importing from mobile data collector
Replies: 1
Views: 21232

Re: % shrub not importing from mobile data collector

Hi Hannah, Sorry you are running into this issue. You have not done anything wrong. Unfortunately, this is a bug in Eco at the moment. The bug only impacts users doing plot-based projects and collecting that shrub %. We expect that this will be fixed the next time we release an update for i-Tree Eco...
by Jason.Henning
Thu Aug 09, 2018 10:38 am
Forum: General Topics
Topic: GHG Planting Calculator
Replies: 7
Views: 20702

Re: GHG Planting Calculator

Thanks for your question. The methods in the GHG Planting Calculator are actually adapted from i-Tree Streets which is a region based empirical model. Essentially, the tool "maps" the entered trees onto trees that were measured in the same climate/growth zone and assumes that these trees would seque...
by Jason.Henning
Thu Jul 26, 2018 2:05 pm
Forum: General Topics
Topic: International eco project that cannot be finished?
Replies: 3
Views: 2489

Re: International eco project that cannot be finished?

Hi Lyn, Could you let me know what city you added to the location database? Also if you could let me know the email you used when you submitted your data that would be great. You could PM me or email me at info@itreetools.org with that information. I want to make sure that we have received your info...
by Jason.Henning
Thu Jul 26, 2018 9:04 am
Forum: General Topics
Topic: International eco project that cannot be finished?
Replies: 3
Views: 2489

Re: International eco project that cannot be finished?

You can still have your project processed but first you will need to add your location via i-Tree Database, http://www.itreetools.org/database/#/splash . Once you are on the i-Tree Database website you only need to select the "Add to Database" drop down at the top of the page and choose "Location." ...
by Jason.Henning
Thu Jul 12, 2018 2:31 pm
Forum: i-Tree v6.x
Topic: The weather station could not be verified
Replies: 1
Views: 2830

Re: The weather station could not be verified

Hi Donatien, Usually when we see that error message it is because the i-Tree Eco software does not have access to the live weather data server. In order to allow for that access please make sure the i-Tree Eco has permission to both send and receive information over your network, and through any fir...
by Jason.Henning
Fri Jun 22, 2018 2:16 pm
Forum: Tips & Tricks
Topic: iTree Streets- Data fields not showing up when out in field
Replies: 1
Views: 21727

Re: iTree Streets- Data fields not showing up when out in field

Hello, In order for changes that you make to the desktop project to show up on the mobile device please follow these steps. 1. Submit any data you have already collected from your mobile device and retrieve it into you desktop project. If you do not do this any collected data still on your mobile de...
by Jason.Henning
Wed Jun 13, 2018 2:10 pm
Forum: Applications and Utilities
Topic: Edting Species List
Replies: 1
Views: 2398

Re: Edting Species List

Unfortunately, there are certain species that are hard-coded into Streets and cannot be deleted. This is one of the limitations of the relatively simple models underlying i-Tree Streets. It needs to maintain species codes that will work for the "other" tree categories. For example Acer rubrum (speci...
by Jason.Henning
Fri May 11, 2018 9:05 am
Forum: General Topics
Topic: Crown Size Influence
Replies: 1
Views: 2447

Re: Crown Size Influence

Hi Horacio, I have never looked at the exact situation you describe but you may want to run a test where you enter a variety of crown diameters for a couple species and see how the results you are interested in change. Also, you may want to review this document which indicates which results are base...